Package Travel Policy

The combination of travel services offered to you is a package holiday within the meaning of Directive (EU) 2015/2302.

Therefore, you can benefit from all EU rights that apply to package holidays. The company Travel The World GmbH under the brand TripLegend bears full responsibility for the proper performance of the entire package tour.

In addition, Travel The World GmbH has the legally required security for the repayment of your payments and, if transport is included in the package, to secure your return transport in the event of its insolvency.

Main rights under Directive (EU) 2015/2302

• Travellers shall receive all essential information about the package before the package travel contract is concluded.
• At least one entrepreneur is always liable for the proper provision of all travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the tour operator or travel agent.
• Travellers may transfer the package to another person - within a reasonable period of time and possibly at additional cost.
• The price of the package may only be increased if certain costs (for example fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package. If the price increase exceeds 8 % of the package price, the traveller may withdraw from the contract. If a tour operator reserves the right to a price increase, the traveller has the right to a price reduction if the relevant costs decrease.
• Travellers may withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if any of the essential elements of the package, other than the price, are substantially altered. If the trader responsible for the package cancels the package before it starts, travellers are entitled to a refund and, in certain circumstances, compensation.
• Travellers may withdraw from the contract without paying a withdrawal fee if exceptional circumstances arise before the start of the package, for example if there are serious security problems at the destination which are likely to affect the package.
• In addition, travellers may withdraw from the contract at any time before the start of the package tour against payment of a reasonable and justifiable cancellation fee.
  If, after the start of the package, essential elements of the package cannot be performed as agreed, reasonable alternative arrangements shall be offered to the traveller at no extra cost. The traveller may withdraw from the contract without paying a withdrawal fee (in the Federal Republic of Germany this right is called "cancellation") if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package tour services and the tour operator fails to remedy the situation.
• The traveller is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly.
  The tour operator shall assist the traveller if the traveller is in difficulty.

Website where Directive (EU) 2015/2302 as transposed into national law can be found: www.umsetzung-richtlinie-eu2015-2302.de